Return & Refund Policy
1. Eligibility for Returns
We want you to be completely satisfied with your purchase from iMontre.ma. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition as received.
- All original tags, packaging, and accessories must be intact and included.
- A proof of purchase, such as an order number or receipt, must be provided.
- The return request must be initiated within [X] days of receiving the item.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at to request a return.
- Provide the necessary details, including your order number and reason for the return.
- Our customer support team will guide you through the return process and provide you with the return shipping instructions.
- Package the item securely, including all original packaging and accessories.
- Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer unless the return is due to our error.
3. Refund Process
Once we receive the returned item and verify its eligibility, we will initiate the refund process. The refund will be issued in the original form of payment used for the purchase. Please note the following:
- Refunds may take [X] business days to process and appear in your account, depending on your payment provider.
- Shipping costs, if applicable, are non-refundable.
- If the return is due to our error, we will cover the return shipping costs and provide a prepaid shipping label.
- In case of a partial return, where only a portion of the order is returned, the refund will be adjusted accordingly.
4. Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons. These may include, but are not limited to, intimate apparel, earrings, and items marked as « Final Sale » or « Non-Returnable. » Please check the product description or contact our customer support for more information.
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to initiate a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the situation.